The Agentel Call Center fuels your business with more productive agents. Whether your agents are taking orders or helping customers, your call center's performance is critical to your reputation and is often the most important factor in achieving your business's growth and profitability goals. The Agentel Call Center gives you the tools you need to make agents more productive and callers more satisfied with your business.

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Interactive Voice Response Systems (IVR) combines the caller's input with menu driven scripts, so callers can call 24/7 and interact with the system on real-time basis.

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The most important, most expensive, aspect of running a call center today is people. Without the right number of agents, equipped with the right skills, no amount of call technology will suffice when it comes to providing adequate customer service. The Monet suite of work Force management products automates the process of forecasting call volumes and agent scheduling, improving service levels and reducing costs.

Monet Work Force Management Solution is a robust, affordable and easy to use forecasting and personnel scheduling program available today for the contact center industry. Monet allows contact center managers the ability to analyze their call and non-call workflow, improve service levels and reduce center costs by creating the most efficient employee schedules. Monet can forecast and schedule agents to handle inbound calls along with outbound calls, emails, Internet messages, web callbacks and any other back office process.

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Businesses seeking new ways to better serve customers, increase productivity, or reduce costs are increasingly turning to this innovative technology solution

Faster call handling, personalized customer service, Improved sales effectiveness, Reduced management and personnel costs. Improved individual employee performance. These are goals that our customers achieve through our computer telephony integration (CTI) solutions.

Pan Cyber specializes in the implementation of CTI solutions for diverse business environments. Our CTI solutions can be customized for any business environment...

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Audiolog is a complete, open architecture system for recording, archiving, and playing back multi-media conversations. Audiolog integrates seamlessly into contact centers and public safety environments, either as a standalone recorder/playback unit, or as a dedicated server in an established network.

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