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Send a regular report to all telephone users showing all calls they’ve made and each piece of equipment assigned to them. Show number and city called, call duration, and cost. Show the cost of each piece of equipment. Print and distribute this report at least monthly—weekly for real impact. Our customers commonly report savings in excess of 25% through (1) increased awareness of the number and length of calls, and (2) because they want to minimize the charges to their departments. |
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Provide your users with a periodic report of "long" calls to help spot operating problems or phone abuse. |
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Reduce the time necessary to prepare accounting journal entries to distribute telecom expense charges throughout your organization by providing an accounting-accurate automated journal entry. |
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Use call detail reports to "allow employees to identify and reimburse the organization for personal calls. |
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Can you bill clients for telephone calls made on their behalf?. The Dialguard provides factual back-up data for each phone call to satisfy client questions. |
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Use Dialguard reports to identify the areas of the country your salespeople call. Particularly those areas they don’t call. Why, for instance, are no calls made to Abu Dhabi? There’s profit in this kind of information. The Dialguard can provide it and you’ll be a hero for offering it! |
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Provide users with reports of incoming calls to help schedule the proper number of personnel at the right time. The result…better customer service at the least cost. |
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Provide sales, service and telemarketing department managers with reports showing number of calls, cost and average call lengths for each station (person). This allows them to make a comparison of each person's production statistics to identify superior performers (a good example for others) and remedial candidates (those needing more training). |
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Dialguard traffic analysis provides a factual basis for console attendant scheduling. Proper coverage provides the best service at the least cost. |
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Analyze Dialguard's frequently called number report for vendor's numbers which appear often. Then convince them to either pay or help pay for the calls, or to install their own 800 or number so you can call them at no cost. |
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Busy lines often mean business lost, and always mean delays for your customers and employees. The Dialguard occupancy report pinpoint busy lines/extensions that can be improved for better customer service and employee performance. |
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Obscene calls to employees homes sometimes come from co-workers. Again, the Dialguard "traps" the call as it's made. |
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Special cases of telephone abuse can be monitored in "real-time", providing instantly-printable facts for immediate action. |
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The Dialguard is LAN-compatible so multiple users can access and use it. Built-in security features let you determine the level of access for each Dialguard user. |
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Open Database Connectivity (ODBC) lets you quickly access Dialguard data using other ODBC-compliant products, such as Microsoft Word and Excel, without the need for expensive and time consuming conversion programs. |
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Eliminate costly paper, printer, and distribution expenses and put valuable information in the appropriate person's hands immediately through e-mail capability. MAPI and SMTP compliance lets you electronically distribute call accounting reports to any e-mail address on your Intranet or on the Internet |
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The multi site feature of Dialguard an be used to poll CDR from remote sites over a TCP/IP network; whether it is the Internet or a private network, your cost for polling CDR from remote locations is zero. |
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